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Real Time Quality Monitoring


Lens offers a robust call quality monitoring tool which provides real-time stats and alerts to identify when Network conditions change. Our proactive approach will notify you on specific metrics which you configure, so you are always in the know. It captures all relevant WebRTC metrics such as Latency, Drops, Jitter, Throughput as well as custom metrics around your headset's performance.

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Network Analysis


Agents can now focus on their call handling time. Lens provides a full suite of tools which helps identify ports, latency, speakers, microphones, and other peripherals issues that would significantly reduce troubleshooting time.

Dashboard and Alerts


For fast retrieval, all quality data is saved into ElasticSearch. Our dashboard overlays this data in simple and easy to use charts and show issues in real time with built-in alert system. Receive instant notifications via SMS, email, or on the dashboard if problems arise. Keep track of user’s audited calls with our simple thumbs up and thumbs down rating for each call. Get the maximum data utilization of objective and subjective call ratings with zero custom programming. 02 Network Analysis Agents can now focus on their call handling time. Lens provides a full suite of tools which helps identify ports, latency, speakers, microphones, and other peripherals issues that would significantly reduce troubleshooting time. © 2019. All rights reserved.

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