Guardian - My Account

Business Challenge:

Guardian was aspired to set a benchmark for mortgage servicing companies by offering the right home loans and exceptional customer service to its clients. The reason they approached Digiclarity was to have a modern site based on open standards where the borrowers could come and have a first class experience with their mortgage servicing provider. Also, they wanted a fully-bloomed dashboard where they could perform different tasks such as tracking of loan payments, making or receiving third party payments and checking the status of various clients.

Approach:

Digiclarity came up with a three-tier approach to fight the business challenges of Guardian. They began with research and analysis for better understanding; moved on to implementation of suitable solutions and lastly, conducted a final examination to make sure there is absolutely no scope of risks or errors. We comprehended Guardian’s working model and aligned the work to their mission of being best-in-class mortgage company with high quality, transparent and predictable customer experience.

Results:

Digiclarity delivered a website which differentiated Guardian from other mortgage agencies. The client could present itself in an exceptional way with a smooth working website that had the ability to handle diverse activities at the same time. The third-party payments were also safeguarded through proper functionalities. In nutshell, the mortgage process became less daunting and the client was satisfied by the end product.

Business benefits:

  • Track all payments made and/or received.
  • Accurate calculation of mortgage payment.
  • Customers can gain insight into the approval process.
  • Risk management
  • Dashboard which gave an overview of the complete features of the application.