Digiclarity Pulse

Digiclarity Pulse

The call quality and analyticsapplication built exclusively for Amazon Connect.

Enhance the features of Amazon Connect with simple, easy to use Extentions, without any programming hassles.

Lens is a suite of applications designed to support and enhance your Amazon Connect experience. Lens provides insightful information about your contact center via its Agent Desktop, Reporting, and Call Quality Index.

Ready to give Pulse a try?

Register Below
Realtime Sentiment Analysis

Realtime Sentiment Analysis

Active Quality Monitoring

Lens offers a robust call quality monitoring tool which provides real-time stats and alerts to identify when Network conditions change. Our proactive approach will notify you on specific metrics which you configure, so you are always in the know. It captures all relevant WebRTC metrics such as Latency, Drops, Jitter, Throughput as well as custom metrics around your headset's performance.

Active Quality Monitoring
Agent and Queue Metrics

Agent and Queue Metrics

Call Quality History

Call Quality History
Network Analysis

Network Analysis

Agents can now focus on their call handling time. Lens provides a full suite of tools which helps identify ports, latency, speakers, microphones, and other peripherals issues that would significantly reduce troubleshooting time.

Call History Statistics

Call History Statistics
Call Heat Map

Call Heat Map

Agents can now focus on their call handling time. Lens provides a full suite of tools which helps identify ports, latency, speakers, microphones, and other peripherals issues that would significantly reduce troubleshooting time.

Agent Call History

Connect Plus gives you the feature to configure to save calls been made for a week or longer periods of time. Call History manager allows agent to easily view previous calls made.

Agent Call History
After Call Feedback

After Call Feedback

Connect Plus gives an Agent the ability to rate each call once its over. MOS score will be assigned against each call which would help supervisors to analyze with metrics after collecting data for periods ranging from weeks, months etc.

Click To Dial

Click to Dial functionality provides Agents a convenient, easy and quick way to make outbound calls to customers directly from the website by clicking on the Phone number. This feature works on the Chrome and Mozilla browsers and applies to all formatted Phone numbers.

... ...
Dashboard and Alerts

Dashboard and Alerts

For fast retrieval, all quality data is saved into ElasticSearch. Our dashboard overlays this data in simple and easy to use charts and show issues in real time with built-in alert system. Receive instant notifications via SMS, email, or on the dashboard if problems arise. Keep track of user’s audited calls with our simple thumbs up and thumbs down rating for each call. Get the maximum data utilization of objective and subjective call ratings with zero custom programming. 02 Network Analysis Agents can now focus on their call handling time. Lens provides a full suite of tools which helps identify ports, latency, speakers, microphones, and other peripherals issues that would significantly reduce troubleshooting time. © 2019. All rights reserved.

Register for Early Access

Get Started withPulse

Enter your information, and we'll add you to our early access list for Digiclarity Pulse.

Certified AWS Partner

Certified AWS Partner